Sunday, September 22, 2019

Customer service rep saves caller having a stroke almost 900 miles away

From @globalpositivenews


Kimberly Williams was doing her routine work at the Comcast cable call center near Clinton, MS, answering a new call, when suddenly the man on the other end, Dan Magennis of Michigan, started slurring his words and then she heard a phone drop. ⁠

Kinberly quickly realized what’s going on - the man was having a stroke. When she was 14, her grandmother had the same symptoms when she had a stroke. Almost 900 miles away, Williams knew time is of the essence and called the fire department and the police right away.⁠

Thanks to her quick thinking, Dan Magennis was taken to the hospital just minutes after. There, hospital staff helped him recover and get back on his feet.⁠

“She doesn’t know me but what she did, it was phenomenal,” Magennis, 65, said.⁠

Photos: Kimberly Williams; Spectrum Health⁠

@globalpositivenews



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